Refund & Cancellation Policy

Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy explains the circumstances under which a cancellation, refund, correction, or other resolution may be considered in connection with digital business card services purchased through our website.

Please review this policy carefully before placing an order. By purchasing a digital business card service, you acknowledge the terms described below.

1. Nature of Our Services

Our digital business card services are digital in nature. Orders may involve the creation, preparation, or provision of a digital business card based on the information and materials supplied by the customer.

Because work may begin after an order is placed and the required information is received, cancellation and refund eligibility may depend on the status of the order at the time a request is made.

2. Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible. A cancellation request may be considered where work on the digital business card has not yet begun.

• Cancellation requests should include sufficient information to identify the relevant order
• Submitting a cancellation request does not automatically guarantee cancellation
• If work has already begun, the order may no longer be eligible for cancellation
• If the digital business card has already been completed or provided, cancellation may not be available

3. Refund Eligibility

Refund requests will be reviewed based on the circumstances of the order. A refund may be considered where there is a genuine problem with the service that we are unable to reasonably resolve.

Examples may include:

• The purchased digital business card cannot be accessed due to an issue attributable to the service
• The service provided materially differs from the digital business card service that was ordered
• A significant technical issue prevents the digital business card from functioning as intended and cannot reasonably be resolved
• An order-related issue has occurred that cannot be corrected through an appropriate alternative solution

4. Situations Where a Refund May Not Be Available

Subject to applicable law, a refund may not be available where the issue results from circumstances outside the service provided by us.

This may include situations where:

• The customer provided incorrect, incomplete, or outdated information for the digital business card
• The customer changes their mind after the digital business card has been completed or provided
• The customer no longer requires the digital business card after work has been completed
• The customer supplied an incorrect email address, telephone number, website link, image, or other information
• The issue relates to a third-party website, platform, device, browser, or service outside our reasonable control
• The customer expected a feature or result that was not included in the product or service description at the time of purchase

5. Customer-Provided Information

Customers are responsible for checking the information they provide when placing an order or submitting content for their digital business card.

This may include:

• Name and professional title
• Company or business information
• Email address and telephone number
• Website and professional profile links
• Photographs, logos, or other customer-provided materials
• Any other information requested for inclusion on the digital business card

Errors resulting from incorrect information supplied by the customer will not automatically qualify an order for a refund.

6. Corrections Before Refunds

Where an issue with a digital business card can reasonably be corrected, we may first attempt to resolve the issue instead of issuing a refund.

The appropriate resolution will depend on the nature of the problem and the service originally purchased.

7. Refund Request Period

Refund requests must be submitted within 7 days of purchase. Requests submitted after this period may not be eligible for consideration, except where otherwise required by applicable law.

8. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at order@postercarta.com.

Please provide relevant information so that we can review your request, such as:

• Your name and email address used for the order
• Information that allows us to identify the relevant purchase
• A clear description of the reason for your request
• Details of any problem experienced with the digital business card
• Supporting information or evidence where relevant to the reported issue

9. Review of Requests

Refund and cancellation requests will be reviewed based on the circumstances of the individual order, the nature of the reported issue, and the status of the service.

We may request additional information where reasonably necessary to understand or verify the issue before determining an appropriate resolution.

10. Approved Refunds

If a refund request is approved, the refund will be handled in accordance with the applicable payment arrangements and any legal requirements that apply to the transaction.

The time required for an approved refund to appear may depend on the payment method or financial institution involved.

11. Technical and Third-Party Issues

Digital business cards may include links to external websites or online profiles supplied by customers. We are not responsible for failures, changes, restrictions, or interruptions affecting independent third-party websites or services.

A problem caused solely by an independent third-party service does not automatically make an order eligible for a refund.

12. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes to our digital business card services, business practices, or applicable requirements. Customers should review the policy available on the website when making a purchase.

13. Contact Us

If you have questions about a refund, cancellation, or this policy, please contact us at order@postercarta.com.