Delivery Policy

Delivery Policy

Introduction

This Delivery Policy explains how digital business card services purchased from Poster Carta are fulfilled and made available to customers.

Our digital business card services are provided electronically. No physical product is shipped unless a product is specifically described otherwise on the website.

1. Digital Delivery

Digital business card orders are fulfilled electronically after the applicable order and payment requirements have been completed.

Depending on the service purchased and the functionality available on the website, delivery or access information may be provided electronically.

2. No Physical Shipping

Our digital business card services are digital in nature. Accordingly:

• No physical business card is shipped as part of a digital business card purchase
• No postal or courier delivery is required for digital services
• Customers should review the product description before purchasing to understand what is included

3. Information Required for Fulfilment

Customers may be required to provide information or materials necessary to prepare their digital business card. Depending on the selected service, this may include:

• Name and professional title
• Business or company information
• Email address and telephone number
• Profile photograph or other images
• Website or professional profile links
• Other information requested for inclusion on the digital business card

Customers are responsible for ensuring that the information and materials they provide are complete and accurate.

4. Order Processing

An order can only be properly fulfilled when we have the information reasonably required for the purchased digital business card service.

If required information is missing, incomplete, or unclear, fulfilment may be delayed until the necessary information is provided or clarified.

5. Delivery Time

Delivery or completion times may vary depending on the digital business card service purchased, the information supplied by the customer, and the requirements of the order.

Any delivery or completion timeframe specifically displayed for a service at the time of purchase should be reviewed before placing an order.

6. Customer Contact Information

Customers are responsible for providing accurate contact information when placing an order. Incorrect or incomplete contact details may prevent or delay communications concerning the order.

If you believe you entered incorrect information when placing an order, please contact us as soon as possible.

7. Access to Digital Business Cards

Customers are responsible for having suitable internet access and a compatible device or browser where these are necessary to access or view a digital business card.

The appearance or functionality of online content may vary between devices, browsers, operating systems, or screen sizes.

8. Problems With Delivery or Access

If you experience a problem receiving, accessing, or viewing your digital business card, please contact us and provide sufficient information for us to review the issue.

Useful information may include:

• Your name and email address used when placing the order
• Information that allows us to identify the relevant order
• A description of the delivery or access problem
• Any relevant error information or screenshots, where appropriate

9. Incorrect Customer Information

We are not responsible for delays or access problems resulting from incorrect, incomplete, or outdated information supplied by the customer.

Customers should review their submitted details carefully and contact us if they discover an error that may affect fulfilment of their order.

10. Third-Party Links and Services

A digital business card may contain links supplied by the customer to external websites or online profiles. The availability and operation of those independent third-party services are outside our control.

An interruption or change affecting an external website or service does not necessarily mean that the digital business card itself has not been delivered.

11. Technical Issues

Temporary technical issues may occasionally affect access to online services. Where a reported issue relates to our digital business card service, customers may contact us so that the issue can be reviewed.

We do not guarantee uninterrupted access where an interruption is caused by factors outside our reasonable control, including the customer's internet connection, device, browser, or an independent third-party service.

12. Refunds and Cancellations

Requests concerning cancellation or refunds are handled in accordance with our Refund & Cancellation Policy. Customers should review that policy for information about applicable conditions and request procedures.

13. Changes to This Delivery Policy

We may update this Delivery Policy to reflect changes to our digital business card services, fulfilment practices, website functionality, or applicable requirements.

Customers should review the version of this policy available on the website when placing an order.

14. Contact Us

If you have questions about the delivery of your digital business card or experience an issue with your order, please contact us at order@postercarta.com.